Our Most Frequently Asked Questions

Need some help with your order or got a burning question that you need answered pronto? Just click on one of the sections below to find the answer..


A: We’re available all day Monday to Friday from 8:00am to 5:00pm but you can contact us any time 24/7, 365 days a year VIA email or Live Chat.

A: You can reach one of our dedicated customer service staff by emailing [email protected]  , you can call us on 0845-299-3549 or you can use the Live Chat, just click on the Live Chat widget in the bottom right corner of your screen.

A: Your privacy is very important to us. Read our Privacy Policy for more details.

Returns & Refunds:

A: For the vast majority of returns, it takes about 5-7 Business Days for us to get your package back, inspect your return, process it into inventory, and complete your refund, for dropshipping orders all refunds are issued as a store credit to use against your next order.

A: At Drop Ship Traders we really hope that you will be happy with the products and equipment you order from us. However, should you have a change of mind for any reason, under the Distance Selling Regulations you have the right to cancel your order for any item purchased on our web site for a refund. This does not apply to items personalised or made to your specification i.e. Special Orders.

To return any item(s) to us, your package must include a copy of your original order invoice.

Our returns Address can be found on your original order invoice.

If you have any questions regarding returns or refunds please email us at [email protected].


A: No we have never charged a Fee for our Dropshipping service and do not plan on ever charging a Fee.

A: Yes we do, you can locate and download our CSV File in the Account area, the File is updated constantly throughout the day so that it is always kept as upto date as possible.

A: Dropshipping is a simple business model. Once a customer places an order from your store, you’ll simply purchase the product from your supplier, and instruct them to ship the product directly to your customer’s door. That means you can run your own business from anywhere in the world.

A: The registration process is very simple and will take no more than a few minutes. Click here to sign up to our free drop shipping programme.

A: No. we never put any documents or invoices of any kind in with your Drop ship orders, your customer will simply think that the order was shipped by you.

A: One of the best things about starting a dropshipping business with Drop Ship Traders is that it requires minimal initial funding if any at all.

It’s important to note that it’s considerably less expensive to start a dropshipping business than it is to start a standard ecommerce store. You won’t need to source products or worry about delivery, so it’s still one of the best ways to run your own online store.

A: Yes, you’ll need to register your business once you start to make sales, but there is no rush to do so until you start making them consistently. This is because the majority of payment providers require you to prove that your business has such credentials.

Keep in mind that business licenses and criteria vary from country to country.  You can also reach out to a local government representative, or similar local authority, for more information.


A: Yes. We supply a VAT Invoice with every order, these are Automatically emailed to you and also available to download in the account area.


A: No problem – all you need to do is grab a password reminder. You can find this at the ‘Login/My Account’ section of the website. Simply click on the ‘Forgot password’ link and we’ll email it over to you.

A: By logging in to your account using your email address and password, you will be able to access your account details. You will also have the option to modify your delivery addresses stored against your account but unfortunately, we aren’t able to change the delivery address on an active order, so please ensure you select the right details.


A:Yes. Setting up an account is really easy and only takes a few minutes. You’ll need to give us your name and address details and then create a password, which you can use to access your account at a later date. With an account you can check the progress of an order, change your details and save your payment details, which will speed things up the next time you order.

A: We are a Dropshipping supplier and only sell to online traders such as eBay & Amazon sellers, we do not sell directly to the General public.

A: When an item is out of stock, you can sign up to be notified when it’s available again. Go to the item page, enter your email address, and Click “Notify Me” to sign up.

You can sign up for notifications for as many items as you’d like. We’ll send one email notification for each item that’s back in stock. Signing up for notifications doesn’t reserve or guarantee item availability.


A: We use Hermes, UPS, DPD, Parcelforce and Royalmail.

You will be sent email notifications with your tracking details. You can track your order at any time using the courier`s tracking service.

International orders are shipped via DPD, Hermes, UPS and Royal Mail. Local import duties may be payable on receipt.

A: Yes. As long as you have opted for a tracked service at the checkout.
Once your order has been dispatched, you will receive an email with tracking information within 24 hours.

A: Shipping costs vary considerably depending on the individual product and destination. you can view all of our shipping rates on our shipping page here https://www.dropshiptraders.co.uk/shipping-information/

A: We ship to all 28 European Countries..

If you still can’t find an answer to your question, please drop us an email at [email protected]


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